MoonFlow Support & Help

Welcome to MoonFlow support! Find answers to common questions and learn how to get help.

Frequently Asked Questions

Getting Started

Q: Do I need to create an account?
A: No! MoonFlow works completely offline without any account. Just download and start using it.

Q: Does MoonFlow need internet?
A: No for the main features. Your Moonflow works without the internet. Internet is only needed to restore purchases or buy a premium plan.

Q: How do I restore purchases?
A: Open MoonFlow → Settings-> Premium → Restore Purchases.

Q: I can’t see subscription options / products won’t load

  • Check your internet connection
  • Try again after a few minutes (store sync can take time)
  • Confirm you’re using the same Apple ID used for TestFlight / purchases
  • Try Restore Purchases
    If it still fails, email us with your device model and iOS version.

Data & Privacy

Q: Where is my data stored?
A: All your data is stored locally on your device. We don't upload anything to the cloud.

Q: Can I export my data?
A: Yes, you can export your data from the app settings at any time.

Q: What happens if I uninstall the app?
A: Your local data will be removed. Make sure to export your data first if you want to keep it.

Q: Can I use MoonFlow on multiple devices?
A: Currently, MoonFlow doesn't support cloud sync. Each device maintains its own data independently.

Features

Q: What can I track with MoonFlow?
A: You can track:

  • Menstrual cycles
  • Symptoms and moods
  • Pregnancy progress
  • Basal body temperature
  • Weight tracking
  • Water intake
  • Medications and notes

Q: How accurate are the predictions?
A: Predictions improve over time as you log more cycles. They're based on your personal patterns, but remember that bodies are complex and variations are normal.

Q: Can I customize reminders?
A: Yes, you can set up custom reminders for tracking, medication, and other important dates.

Q:How does Stealth Mode work?
A: Stealth Mode can hide the app behind a calculator-style icon. You can open MoonFlow with your PIN.

Troubleshooting

The app won't open or crashes

  1. Make sure you have the latest version installed
  2. Try clearing the app cache (Settings > Apps > MoonFlow > Clear Cache)
  3. If the issue persists, try reinstalling the app (backup your data first!)

Notifications aren't working

  1. Check that notifications are enabled in your device settings for MoonFlow
  2. Ensure battery optimization isn't blocking MoonFlow notifications
  3. Verify that "Do Not Disturb" mode isn't active

Data seems incorrect

  1. Double-check your entries for any errors
  2. Remember that cycle length can vary naturally
  3. If you've recently switched from another app, give MoonFlow a few cycles to learn your patterns

Contact Support

If you need additional help or want to report a bug:

Email: support@mymoonflow.app

Please include:

  • Your device model and version
  • A description of the issue
  • Steps to reproduce the problem (if applicable)
  • Screenshots (if relevant)

Feature Requests

We love hearing your ideas! If you have a feature request or suggestion, please email us at support@mymoonflow.app with the subject line "Feature Request."

Medical Disclaimer

Important: MoonFlow is not a medical device and should not be used as a contraceptive or for medical diagnosis. Always consult with healthcare professionals for medical advice, diagnosis, or treatment.

MoonFlow Studio
Prague, Czech Republic
Website: https://mymoonflow.app